Returns and FAQ's

If you have any customer support inquiries not listed here, or just want to express your appreciation for our incredible pricing, shipping speed, and customer care - feel free to email us at: Orders@metziahsdirect.com

Returns

We happily accept returns within 10 days of purchase not 10 days after receiving it. Items must be brand new with their tags and labels still on.

The returns system is automated and can accessed via this link:

https://metziahsdirect.returnly.com/

Sale events and items marked Final sale, are final sale - no exceptions.

Our returns system is automated & does not YET process exchanges efficiently. You need to just return your order that does not fit & reorder the size you want.

The returns system is automated and can accessed via this link:

https://metziahsdirect.returnly.com/

Long answer: We would love to make exceptions for everyone and essentially accept returns forever - but we also want to be able to provide you with a wardrobe for many more years - so we really can't.

Short answer: No

Long answer: Our returns portal is automated and we cannot accept any returns outside our returns system.

Any item shipped 'outside' our system may be rejected, or hit with a 30% restocking fee.

Short Answer: No

For cancellation requests, you need to email us at: orders@metziahsdirect.com. 

Note: Orders are shipped super quickly, so it is very likely your order was already in process and unable to be cancelled. 

Returns vary by weight. Ranging from $3.50-$8.00. The exact amount is indicated prior to obtaining your label. 

Note: The return label is deducted from your refund.

The returns system is automated and can accessed via this link:

https://metziahsdirect.returnly.com/

We charge an industry low $3.99 flat rate to anywhere in the USA.

Unfortunately, we no longer accept "dropbox" returns.  Any return that is just dropped off - may be donated to a local charity. 

Once your items are confirmed by us, you'll get your refund typically within 24-48 hours.

No-one wants to wear, sell, or see a defective item. So if you feel you are the lucky one, please email a photo of the item with a brief description to: orders@metziahsdirect.com. Once your photo is received and approved, we will send you an email to notify you that we have received it and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.