Returns and FAQ's

If you have any customer support inquiries not listed here, or just want to express your appreciation for our incredible pricing, shipping speed, and customer care - feel free to email us at:


We charge an industry low $3.99 flat rate to anywhere in the USA.


For cancellation requests, you need to email us ASAP at: 


Note: Orders are shipped super quickly, so it is very likely your order was already in process and unable to be cancelled. 


It happens, we totally get it.

  • Online orders

We happily accept returns online returns within 10 days of purchase (not 10 days after receiving it.) Items must be brand new with their tags and labels still on.

  • In store orders

We accept returns in store within 3 days. Items must be brand new with their tags and labels still on.


Sale events and items marked Final sale, are final sale - no exceptions.


Returns & exchanges: We hope you loved your order but just in case something isn’t perfect you can return or exchange your order via the following two methods:

  • Via our automated online portal HERE - There is an option to return or exchange
  • Head to your nearest Offline By MetziahsDirect store. Bring your item/s and order number or email address to our Toms River location by choosing a time slot HERE. (You do not need a reciept)


NOTE: Your orders must be within the return timeframe - so click HERE to verify your item is returnable. We will verify once you arrive - so please spare us from a potentially awkward situation!

Long answer: We would love to make exceptions for everyone and essentially accept returns forever - but we also want to be able to provide you with a wardrobe for many more years - so we really can't.

Short answer: No

Returns vary by weight. Ranging from $3.50-$15.00. The exact amount is indicated prior to obtaining your label. 

Note: The return label is deducted from your refund.


The returns system is automated and can accessed HERE


Long answer: Our returns portal is automated and we cannot accept any returns outside our returns system. 

  • Please be aware, we do not markup return shipping costs, the system charges whatever the label cost is.


  • Any item shipped 'outside' our system may be rejected, or hit with a 50% restocking fee.


Short Answer: No

Once your items are confirmed by us, you'll get your refund typically within 24-48 hours.

Shipping to you is billed at $3.99 even though it generally costs us a lot more. Return shipping varies by weight and is deducted from your refund. The return amount is about the same we paid to get your items out to you! 

Since both sipping charges are deducted from your refund you may receive a refund differentiation that exceeds $10.



No-one wants to wear, sell, or see a defective item. So if you feel you are the lucky one, please email a photo of the item with a brief description to: Once your photo is received and approved, we will send you an email to notify you that we have received it and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.